FAQ | CreativeFetes

SHOP POLICIES

Before booking or ordering with us, please ensure that you've thoroughly read our Terms and Conditions stated below:

1:PROOFING

It is your responsibility to carefully review your proofs for any error. That includes: the spelling, layout, website URLS, phone numbers, directions, etc. Once you give your final approval, any errors are corrected at your expense.

2:QUANTITIES

Most styles of invitations must be ordered in a minimum of 50 pieces for wedding invitations and 20 pieces for other social events. It is recommended that you order a minimum of 10 extra for keepsakes and any last minute guests.

3:TIMELINE

A timeline and estimated completion date will be included in your contract. Creative Fêtes will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. CF will not be responsible for not meeting deadlines due to delayed client action or response.

4:PRICING

Creative Fêtes reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes and estimates are valid for 30 days.

4:PRICING

5:DESIGN PROPERTY

All designs and concepts are property of Creative Fêtes. CF retains all rights to use the preliminary and completed designs for the purpose of display, social media posts or for other clients, upon request.

5: DESIGN PROPERTY

6:PAYMENT & RUSH ORDERS

Orders may be considered RUSH if they are needed within a 4 week turnaround. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 30% to your order total. Final payment is due prior to mass printing. Creative Fêtes currently accepts cash, cash on delivery or bank transfers/deposits for clients who are outside Naga City.

7:RETURNS & CANCELLATION

If there is a need to cancel your order, please contact Creative Fêtes right away. If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of your invitations and/or souvenirs, orders are non-refundable and non-transferable, without exception. Every effort is made to assure your satisfaction. If there is an error on the part of CF, we will do our best to correct the problem.

8:DELIVERY

7:DELIVERY

All shipping and postage will be assumed by the client. Creative Fêtes is not responsible for any damages incurred during shipping and/or mailing of the invitations and/or souvenirs that are not delivered. Any shipping charges will be added to your final invoice. You may also pick-up your order to avoid shipping charges.

8:DELIVERY

9:POST OFFICE

Invitations occasionally incur additional postage because of their weight, or due to the shape of the finished piece. Creative Fêtes is not responsible for invitations or souvenirs that is lost in the mail or is destroyed through the mailing process.

10:DEPOSITS & PAYMENTS

The deposit for each project (save the dates, invitations, thank you’s etc.) is 50% of the entire order. The deposit is due at the time of your order. Design will not begin without the deposit. The deposit will be applied to the total amount due for the invitations/other products. The deposit is non-refundable and non- transferable. The remaining balance must be paid in full before the mass printing begins.

11:ORDER CHANGES

All changes, and additions (such as invitation count) must be made 2 months prior to the wedding date. This does not apply to special arrangements, or any other last minute agreement/sale. Four rounds of design changes are included. Once we reach your 5th proof (your 5th round of design changes), a fee of ₱100.00 (for changes in text/guest’s name) and ₱500.00 (changes in the entire invitation design) will be applied to your order.